77casino Privacy Policy — Your Information Is Completely Safe With Us

1Introduction & Scope

77casino (referred to as "we" or "the platform") is an online gaming and betting platform serving users in Bangladesh and South Asia. Our website address is 77casino.wine।

This Privacy Policy explains how 77casino collects your personal information, the purposes for which it is used, and how it is kept secure. This policy applies to our website, mobile app, and all digital services.

We comply with international data protection regulations and applicable laws in Bangladesh. Keeping your data secure is one of 77casino's highest priorities.

2What Information We Collect

77casino only collects the information needed to provide you with our services and ensure platform security. Details are outlined by category below:

3How Your Information Is Used

77casino uses your data solely for legitimate purposes, as specifically outlined below:

• Account Management: To verify registration, login, and account security.
• Service delivery: To enable gameplay, process payments, and handle withdrawals.
• KYC verification: To verify your age and identity, and to prevent money laundering.
• Customer Support: To respond to your complaints and inquiries.
• Promotional Communications: To keep you informed about bonuses, offers, and updates (you can opt out at any time).
• Security: To detect fraud, unauthorized access, and suspicious activity.
• Responsible gaming: To monitor your gaming patterns and offer support when needed.
• Legal obligations: To comply with government or court-mandated requirements.
• Service Improvement: To analyze user experience and improve the platform.

Your information is never sold to third parties for advertising purposes. 77casino will never do this.

4Who We Share Your Data With

77casino shares your information only in very limited situations and exclusively with trusted parties. Details are outlined below:

• Payment processors: Mobile banking services like Mobile Pay, Nagad, and Rocket — only the information necessary to complete a transaction is shared.
• Identity verification services: Authorized third parties for KYC processing — who are themselves bound by strict privacy policies.
• Legal Authorities: For court orders, government investigations, or other legal obligations.
• Technology partners: Authorized cloud and technology service providers for platform operations — who are also bound to uphold our privacy standards.

All third parties who receive your data are bound by agreement with 77casino and are required to uphold the same data protection standards.

5Cookie Policy

The 77casino website and app use cookies — small text files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

• Essential Cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled, as the site would not function properly without them.
• Preference Cookies: To remember your language preference, theme settings, and other personalized configurations.
• Analytics cookies: To understand which parts of the site are used most, helping us improve our services.
• Security cookies: To detect fraudulent activity and unauthorized login attempts.

You can disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may limit some features of the site.

6Data Security Measures

77casino uses industry-leading technology and practices to keep your information secure:

• 256-bit SSL Encryption: All data transmissions are encrypted — the same technology used by banks.
• Two-factor authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall protection against unauthorized access.
• Regular Security Audits: Regular security testing conducted by third-party experts.
• Staff training: All our staff receive regular training on data protection.
• Data minimization: We never collect more information than necessary.

Please note that no organization can guarantee 100% security on the internet. That's why we encourage you to keep your password confidential and contact us immediately if you notice anything suspicious.

7Data Retention Period

How long 77casino retains your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration of the active account and 5 years after closure (for legal purposes).
• Transaction Details: 7 years from the date of the last transaction (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Session Logs & IP Information: 90 days.
• Customer Support Conversations: 3 years.
• Marketing Preferences: Until you make changes.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

8Your Rights

Under 77casino's Privacy Policy, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your information under certain circumstances.
• Right to Restrict Processing: The right to object to the processing of your data in certain circumstances.
• Right to Portability: Your right to receive a copy of your data.
• Marketing opt-out: The right to opt out of promotional emails or SMS at any time.

To exercise any of these rights, send us an email and we will respond within 30 days. Please note that certain data may be required to be retained due to legal obligations.

9Protection of Minors' Data

77casino strictly does not provide services to anyone under 18. We do not knowingly collect information from minors.

If we become aware that a minor's information has been collected, that account will be immediately closed and all associated data permanently deleted.

If parents believe their child's information has been collected inadvertently, please contact us immediately.

10Privacy Policy Updates

77casino may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, you will be notified via your registered email or SMS.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

Check back on this page regularly to stay up to date with the latest privacy policy.

11Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@77casino.wine
• Support: Available via live chat 24 hours a day, 7 days a week.
• Response timeframe: 24 hours for general inquiries, 7 business days for complex matters.

We take every complaint seriously and work to resolve it promptly. Protecting your privacy is our responsibility.