77casino Terms & Conditions — Your Rights & Responsibilities

1 Introduction & Definitions

77casino (hereinafter referred to as the "Platform") is an online gaming and betting platform serving users in Bangladesh and South Asia. Our website address is 77casino.wine।

The following definitions apply to the terms used throughout these Terms & Conditions:

• "User" or "You" — any individual who has registered on or is using the 77casino platform.
• "Account" — your personal 77casino account, used to log in and play games.
• "Bonus" — bonus cash or free spins awarded for promotional purposes.
• "Wagering Requirement" — the number of times you must wager the bonus before withdrawing.
• "KYC" — Know Your Customer: the identity verification process.
• "RNG" — Random Number Generator, which determines game outcomes.

These Terms & Conditions are drawn up in accordance with international gaming laws and the regulations of 77casino's licensing authority. The laws and regulations of Bangladesh also apply.

2 Account Registration & Management

You must provide accurate and truthful information when creating an account at 77casino. Registering with false or incorrect information may result in account termination and forfeiture of all funds at any time.

• Each individual may only register one account. If multiple accounts are found under the same person, all of them will be closed.
• Provide your real name, active mobile number, and correct date of birth when registering.
• You are solely responsible for keeping your account password confidential. Do not share your password with anyone.
• If you suspect any unauthorized access to your account, notify our support team immediately.
• Operating an account on behalf of another person or any corporate entity is strictly prohibited.

3 Age & Eligibility Requirements

Users must be at least 18 years old to play or place bets on 77casino. This requirement is strictly enforced with no exceptions.

Additionally, the following individuals are not eligible to register on 77casino:

• Citizens of countries where online gaming is prohibited by law.
• Any individual who has been permanently banned from 77casino for a previous violation.
• Anyone currently under a self-exclusion period, for the duration of that period.
• Employees of 77casino or their immediate family members.

77casino may request a national ID, passport, or birth certificate at any time for age verification purposes. Failure to provide the required documents will result in a temporary account suspension.

4 Deposit & Payment Policy

77casino supports deposits via Mobile Pay, Nagad, Rocket, and other mobile banking services. All deposit transactions are secure and encrypted.

• Minimum Deposit: ৳200 (two hundred BDT).
• Maximum Deposit: Determined by account level and KYC tier.
• Deposits are generally credited to your account instantly.
• If a deposit is processed successfully but does not appear in your account, please notify the support team.
• Depositing from someone else's mobile banking account is not permitted — deposits must be made from your own account only.
• There are no additional charges on deposits; however, your mobile banking provider's service fees may apply.

5 Withdrawal Policy & Process

Your account must be fully KYC verified before you can withdraw any winnings. Withdrawal requests from unverified accounts will not be processed.

• Minimum Withdrawal: ৳500 (five hundred BDT).
• Processing Time: Smaller amounts (up to ৳1,000,000) are typically processed within 15 minutes to 2 hours.
• For large amounts (over ৳10 lakh), additional verification may be required, which can take 24–48 hours.
• Withdrawals will only be sent to the mobile number registered to your 77casino account.
• If you have an active bonus, the wagering requirement must be met before any withdrawal can be processed.
• Your daily maximum withdrawal limit is determined by your account tier.

6 Bonus & Promotion Terms

77casino offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, and failure to comply with those terms may result in the bonus being forfeited.

General Bonus Terms:

• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• Wagering requirements are typically 20 to 40 times the bonus amount.
• Every bonus has an expiry date — any bonus not used within the valid period will be forfeited.
• Multiple bonuses cannot be active at the same time unless explicitly stated otherwise.
• The welcome bonus is available on your first deposit only.
• If a specific code or condition is required to claim a bonus, it must be fulfilled.
• 77casino reserves the right to modify or cancel any bonus program at any time.

7 Gaming & Betting Rules

All games and betting activities on 77casino are governed by specific rules. Each game has its own set of rules, which are outlined within the game itself.

• All game outcomes are entirely RNG (Random Number Generator) based. There is no human intervention.
• The RTP (Return to Player) rate for each game is listed in that game's information section.
• If your internet connection drops during a bet, the game result is saved on our servers.
• If a bet is cancelled due to a technical error, the stake will be fully refunded.
• In live casino games, the dealer's decision is final.
• For Sports Betting, bets must be placed before the match starts or within the specified time window.

If you notice a technical error or unusual outcome in any 77casino game, please contact support immediately. Once investigated, 77casino's decision will be considered final.

8 Prohibited Activities

The following activities are strictly prohibited on 77casino. Violations may result in account termination and forfeiture of all funds:

• Bonus Abuse: Claiming bonuses through multiple accounts or false information.
• Fraud: Using software, bots, or automation tools to play games.
• Account Sharing: Allowing another person to access or use your account.
• Money Laundering: Using the platform for the purpose of illegal financial transactions.
• System Hacking: Attempting to exploit security vulnerabilities in the platform.
• Threats or Harassment: Threatening or harassing staff or other players.
• Unauthorized Promotion: Advertising using 77casino's name or logo without prior authorization.

9 Account Suspension & Closure

77casino may temporarily suspend or permanently close any account under the following circumstances:

• Violation of the Terms & Conditions.
• Registering with incorrect or false information.
• If KYC verification is not completed or required documents are not provided.
• If suspicious or unusual transaction patterns are detected.
• By court order or legal obligation.
• When the user wishes to close their own account.

Account termination will not block any legitimate withdrawal requests — unless the termination is due to a rule violation. If terminated for a rule violation, all funds may be forfeited.

You may close your account at any time by contacting our support team via email. Please withdraw any remaining balance before closing your account.

10 Responsible Gaming Policy

77casino believes gaming is a form of entertainment — not a source of income. We want every player to enjoy our games responsibly.

The following responsible gaming tools are always available on 77casino:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum limit on the amount you can wager per single bet.
• Cooling-Off Period: Take a break for anywhere between 24 hours and 30 days.
• Self-Exclusion: Suspend your account for 6 months or 1 year.
• Reality Check: Receive periodic notifications reminding you how long you've been playing.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. We're here to help you find the right assistance.

11 Dispute Resolution Process

If you have a dispute or complaint regarding 77casino, please contact our support team first. We always strive to resolve issues in a friendly and timely manner.

• To submit a complaint, email us at: support@77casino.wine
• An initial response will be provided within 48 hours of receiving a complaint.
• For complex cases, a full investigation may take up to 7 business days.
• The relevant account may be temporarily suspended while an investigation is ongoing.
• For all disputes, the rules of 77casino's licensing authority shall apply.

12 Right to Amend Terms

77casino reserves the right to partially or fully amend these Terms & Conditions at any time. The following rules will apply when changes are made:

• You will be notified via your registered email or SMS before any significant changes take effect.
• The date of any changes will be noted at the top of this page under "Last Updated".
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your full balance.

Keep your email address and mobile number up to date in your 77casino account so you don't miss any notifications about changes to the terms.